1. Overview
Thank you for shopping at the Official Comme des Garçons Shop. We strive to ensure that you are completely satisfied with your purchase. This Refunds & Cancellations Policy outlines the terms under which you can return items and receive refunds, as well as how you can cancel orders. By purchasing from our site, you agree to the terms of this policy.
2. Order Cancellation
2.1. Cancellation Requests
If you wish to cancel an order, please contact our customer service team as soon as possible. Orders can be canceled free of charge if they have not yet been processed for shipping. To request a cancellation, please email us at customer.service@officialcommedesgarcons.shop or use the “Contact Us” form on our website.
2.2. Processing Time
If your order has already been processed or shipped, we will be unable to cancel it. In such cases, you may return the item following our return policy.
3. Returns
3.1. Eligibility for Returns
We accept returns on most items within 14 days from the date of delivery. To be eligible for a return, items must be unused, in their original condition, and with all original packaging, tags, and labels attached.
3.2. Non-Returnable Items
Certain items are non-returnable, including:
- Personalized or custom-made products
- Sale or clearance items
- Gift cards
3.3. Return Process
To initiate a return, please contact our customer service team for a Return Merchandise Authorization (RMA) number. Items returned without an RMA number will not be processed. Once you receive the RMA number, securely package the item and ship it to the address provided in the return instructions. You are responsible for the cost of return shipping unless the item was received damaged or incorrect.
3.4. Return Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or damaged items). We recommend using a trackable shipping service or purchasing shipping insurance to ensure the item reaches us safely.
4. Refunds
4.1. Processing Time
Refunds will be processed once the returned item is received and inspected. This typically takes 5-7 business days from the date of receipt. You will be notified via email once your return has been processed and the refund issued.
4.2. Refund Method
Refunds will be issued to the original payment method used for the purchase. If you used a credit card, the refund will be applied to the same card. Please note that depending on your financial institution, it may take additional time for the refund to reflect on your account.
4.3. Partial Refunds
In some cases, partial refunds may be issued if the returned item shows signs of use or if it is returned without its original packaging. We reserve the right to refuse refunds for items that do not meet our return criteria.
5. Exchanges
Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the replacement.
6. Contact Us
If you have any questions or concerns regarding our Refunds & Cancellations Policy, please contact our customer service team at customer.service@officialcommedesgarcons.shop. We are here to assist you and ensure a satisfactory shopping experience.